Refunds
Refundable until the reveal has run or the day of the event, whichever comes first. No forms, no questions.
The rule
If you bought a Party Pass ($19) or a Game Night unlock and the reveal hasn't run yet (and the event day hasn't arrived), you can have your money back — even if guests have already played ahead. Email hello@guessbook.app with the join code (the five letters and numbers on your dashboard) and we'll refund the card you paid with. Refunds usually show up within five to ten business days, depending on your bank.
Club and Planner subscriptions
If you subscribe and change your mind within 14 days of the first charge, and haven't opened a Guessbook to extra players with it yet, email us and we'll refund it in full. After that, cancel any time from the billing page: you won't be charged again, and you keep the plan through the period you've paid for. Renewals aren't refunded once a period has started, but if you cancel within a few days of a renewal you forgot about, tell us — we're reasonable people.
After the event
Once the reveal has run, or the event day has come and gone, the pass has done its job and we don't refund it. If something genuinely broke on our side during your event, tell us what happened and we'll make it right.
Bought it twice, or for the wrong Guessbook?
Email us. We'll move the pass or refund the duplicate.